multibet Privacy Policy
This page describes what we collect when you use multibet and how we keep that data protected. We collect personal information to verify your identity, process payments, and comply with financial regulations. We use industry-standard encryption to secure your data and do not share it with third parties except as required by law or to process your transactions.
Our approach to privacy is transparent. We tell you upfront what data we collect, why we collect it, and how long we keep it. You have the right to access your data, request corrections, and ask us to delete your information when your account closes. Our support team responds in English and can answer questions about our privacy practices.
This policy covers data collection, storage, third-party processors, your rights, cookies, and contact information. If you have questions about how we handle your data on multibet, this page provides the details.
What data we collect on multibet
We collect personal information when you create a multibet account. This includes your full name, email address, phone number, date of birth, and identity document number. We also collect your residential address and payment method details when you deposit funds.
We collect this information to verify your identity and comply with anti-money-laundering regulations. Verification typically takes one business day. Once verified, you can deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet without providing additional information.
We also collect information about your activity on multibet. This includes your game history, tournament participation, deposits, withdrawals, and account balance. We log this data server-side to prevent fraud, resolve disputes, and improve our service.
We do not collect sensitive data like your password in plain text. Passwords are encrypted using industry-standard algorithms. We do not collect your payment card details—payment processors handle this information directly and we never see it.
How we use your data on multibet
We use your personal information to verify your identity, process deposits and withdrawals, and comply with financial regulations. We use your activity data to detect fraud, resolve disputes, and improve our games and services.
We may contact you via email or phone to confirm your identity, notify you of account changes, or inform you about promotions. You can opt out of promotional communications at any time through your multibet account settings.
We use your data to generate reports about our service. These reports do not identify you personally—they show aggregate trends like the number of active users, popular games, and payment method usage. We use these insights to improve multibet.
We do not use your data for automated decision-making or profiling. We do not use your data to target you with personalised advertising. We do not share your data with third parties for marketing purposes.
Third-party processors and data storage
We use third-party processors to handle payments, send emails, and store data. These processors are bound by confidentiality agreements and are not permitted to use your data for their own purposes. We carefully select processors that meet our security standards.
Our servers may be located outside your jurisdiction. This means your data may be transferred to and stored in countries with different privacy laws. By using multibet, you consent to this transfer. We ensure that your data is protected regardless of where it is stored.
Payment processors like mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment handle your payment information directly. We do not store your payment details on our servers. These processors have their own privacy policies, which you should review.
We may be required to disclose your data to law enforcement or government agencies if we receive a legal request. We will comply with such requests as required by law. We will not notify you of such disclosures unless permitted by law.
Your data is encrypted in transit and at rest
We use SSL/TLS encryption to protect your data when it travels between your device and our servers. We use encryption to protect your data when it is stored on our servers. This means your information is protected from unauthorised access.
Your rights and data retention
You have the right to access your personal data. You can view your account information, transaction history, and game activity through your multibet account dashboard at any time. You can also request a copy of all your data by contacting our support team.
You have the right to request corrections to your personal data. If your name, address, or other information is incorrect, contact our support team and we will update your account. You have the right to request deletion of your data when your account closes.
We retain your personal data for as long as your account is active. After you close your account, we retain your data for a period as required by financial regulations and anti-money-laundering laws. We then delete your data unless we are required to retain it for legal reasons.
We retain your transaction history for seven years to comply with financial regulations. This history is kept secure and is not used for any purpose other than regulatory compliance and dispute resolution. You can request access to your transaction history at any time.
Cookies and tracking technologies
We use cookies to remember your login information and preferences. Cookies are small files stored on your device that help us recognise you when you return to multibet. You can disable cookies in your browser settings, but this may affect your ability to use our service.
We use analytics tools to understand how users interact with multibet. These tools collect information about which games are popular, how long users play, and which payment methods are used. This information helps us improve our service.
We do not use tracking technologies to follow you across other websites. We do not sell your browsing data to advertisers. Our use of cookies and analytics is limited to improving multibet and detecting fraud.
Jurisdiction and contact information
Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
If you have questions about our privacy practices, contact our support team. We respond in English and can clarify how we handle your data. If you believe we have violated your privacy rights, you can file a complaint with our management team.
Our support team is available to assist users in Jakarta, Surabaya, Bandung, Medan, and Semarang. We are familiar with local holidays like Idul Fitri, Idul Adha, Imlek, and Nyepi, and we adjust our response times accordingly. Contact us through your multibet account or via email for privacy inquiries.
Summary
We collect personal information to verify your identity and process payments on multibet. We protect your data using encryption and do not share it with third parties except as required by law. You have the right to access, correct, and delete your data.
Our privacy practices are transparent and compliant with financial regulations. We use your data only to operate multibet and improve our service. If you have questions about how we handle your information, our support team responds in English and can provide clarification.